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Stop. It Only Looks Right:

The danger of AI isn't that it gets things wrong. It's that it gets things wrong in a way that looks exactly right - polished, confident, and formatted like real work. And most of…

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Stop. It Only Looks Right:
Stop. It Only Looks Right:
Rahul Molasi Rahul Molasi L&OD @ Digital Learning Transformation Leader Sun Pharma
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Role Plays
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Beyond The Savings Account

Beyond The Savings Account

This role play focuses on needs-based cross-selling in banking, where employees learn to identify genuine customer needs and financial goals before recommending …

Role Plays20 min
Needs DiscoveryCross-SellingConsultative SellingActive ListeningOpen-Ended QuestioningCustomer CentricityBanking SalesRelationship BuildingProduct Recommendation
Free
Role Plays
Building Rapport with the Customer

Building Rapport with the Customer

Building Rapport with the Customer-Branch Banking

Role Plays20 min
Selling Skills
Free
Role Plays
Communicating Effectively with a Colleague

Communicating Effectively with a Colleague

Communicating Effectively with a Colleague A crucial project. A looming deadline. Two colleagues with different perspectives. Follow Aditi and Rohan as they …

IC Level
Communication Skills
Free
Case Studies
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From AI Awareness to AI Action

From AI Awareness to AI Action

Your managers understand AI. They have attended the training. They know the possibilities—and the risks. But very little has changed at work. …

ManagersLeaders
AI AdoptionAI LeadershipDigital TransformationChange ManageBusiness ApplicationManager CapabilityResponsible AIBanking & BFSI
₹200.00
Role Plays
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From Instruction to Understanding

From Instruction to Understanding

When the Message Gets Lost is a workplace communication role play that highlights how unclear expectations can lead to misunderstandings, incorrect outcomes, …

Role Plays20 min
Clear CommunicationExpectations SettingActive ListeningManager EffectivenessAlignmentAccountabilityFeedbackTeam Communication
₹100.00
Role Plays
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Handling an Irate Customer in a Bank

Handling an Irate Customer in a Bank

Role Play on How to handle an Irate customer for the Branch Banking Employees

Role Plays20 min
Selling SkillsObjection Handling
₹100.00
Case Studies
Leading Teams in the Age of AI

Leading Teams in the Age of AI

AI adoption looks straightforward on paper—but what happens when employees resist, managers disagree and business targets continue to rise? A middle manager …

ManagersBanking
AI LeadershipChange ManagementAI in BankingDigital Transformation
₹200.00
Case Studies
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Leading Through Uncertainty

Leading Through Uncertainty

When market conditions keep changing, should a leader stay committed to the original plan or change direction? Explore how leaders can make …

ManagersLeaders
Decision-MakingLeading Through ChangeUncertaintyAdaptabilityRisk ManagementStrategic ThinkingLeadershipBanking & BFSI
₹200.00
Case Studies
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Managers and Leaders

Managers and Leaders

AI is taking over some of the routine work—but the real leadership challenge begins after automation arrives. How should a manager redesign …

ManagersLeaders
ReskillingJob RedesignAI TransformationChange ManagementFuture SkillsEmployee EngagementLeadershipBanking & BFSI
₹200.00
Role Plays
Need-Based Product Selling

Need-Based Product Selling

Need-Based Product Selling- Branch Banking

Role Plays20 min
Selling Skills
₹100.00
Role Plays
Product Pitching

Product Pitching

Product Pitching-Branch Banking

Role Plays20 min
Selling Skills
₹100.00
Case Studies
Recommending the Right Solution

Recommending the Right Solution

Learning Objectives By the end of this Case study participants should recognise that: • Effective recommendations are based on the customer's goals, …

Case Studies20 min
Selling SkillsBranch Banking
Free
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