Building Rapport with the Customer
Building Rapport with the Customer-Branch Banking
Selling Skills
Free
Training Resources
Learning & Development Marketplace
Book Launch
Stop. It Only Looks Right:
The danger of AI isn't that it gets things wrong. It's that it gets things wrong in a way that looks exactly right - polished, confident, and formatted like real work. And most of…
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Communicating Effectively with a Colleague
Communicating Effectively with a Colleague A crucial project. A looming deadline. Two colleagues with different perspectives. Follow Aditi and Rohan as they navigate a challenging conversation and learn how effective communication can turn potential conflict into successful teamwork.
Communication Skills
Free
Handling an Irate Customer in a Bank
Role Play on How to handle an Irate customer for the Branch Banking Employees
Selling SkillsObjection Handling
₹100.00
Leading Teams in the Age of AI
AI adoption looks straightforward on paper—but what happens when employees resist, managers disagree and business targets continue to rise? A middle manager must decide how to turn an organisation's AI ambition into responsible, practical adoption without losing employee trust or customer confidence.
AI LeadershipChange ManagementAI in BankingDigital Transformation
₹200.00
Need-Based Product Selling
Need-Based Product Selling- Branch Banking
Selling Skills
₹100.00
Product Pitching
Product Pitching-Branch Banking
Selling Skills
₹100.00
Recommending the Right Solution
Learning Objectives By the end of this Case study participants should recognise that: • Effective recommendations are based on the customer's goals, priorities and preferences—not on the most popular product or current campaigns. • Customers are more likely to trust advisors who explain why a particular solution fits their circumstances. • Relationship Managers should connect product benefits directly to the customer's stated needs. • Personalised recommendations strengthen customer confidence and deepen long-term relationships.
Selling SkillsBranch Banking
Free
The Account That Never Opened
The Case study -"Account Not opened is a classic situation of a Sales that could have been closed in Branch Banking Scenario
Selling SkillsBranch Banking
₹200.00
The First Impression
The First Impression is a case study on Branch Banking scenario and highlights how first impressions are a game changer
Selling SkillsFirst ImpressionBranch Banking
₹200.00
Understanding Customer Needs
Learning Objectives By the end of this Case Study, participants should recognise that: • Effective Relationship Managers spend time understanding before recommending. • Customers often reveal valuable information through casual conversation. • Open-ended and probing questions uncover needs that customers may not initially express. • Active listening builds trust and enables more relevant financial recommendations. • Need discovery is a continuous conversation rather than a checklist of questions.
Selling SkillsBranch Banking
Free
