I have extensive experience in Banking and Digital Payments, having worked with NPCI and led in-house training sessions on Branch Banking Operations, Operational Risk Management, Retail Assets Operations, and Cash Management Services (CMS). At NPCI, I conducted training programs for the entire banking industry, including cooperative banks, covering all major digital payment products such as RTGS, NEFT, ATM, PoS, e-Commerce, UPI, NETC, and AEPS. My sessions focused on technical operations, project implementation, exception scenarios, and bug handling. With hands-on experience and a deep understanding of banking processes and digital payment ecosystems, I aim to equip banking professionals with the knowledge and skills needed to ensure operational efficiency and service excellence in a rapidly evolving digital landscape.
Training Forte
Sales Strategy for Leaders
Channel Sales
Communication Skills
Interpersonal Skills
Selling Skills Frontliners
SPIN Selling
Relationship Building
Selling Skills for Managers
Key Account Management
Customer Service/ Delight
Negotiation Skills
Motivational Workshops
Credit Cards
Mortgages