With 18 years of experience in Learning & Development across India and Europe, I specialize in driving sales performance, customer experience, employee engagement, leadership growth, and organizational development. I am a Master Practitioner in Neuro Linguistic Programming and certified in Instructional Design, Train the Trainer (HP, Langevin), Accelerated Learning, ADDIE, and Provocative Change Management. My expertise includes conducting comprehensive Training Needs Analysis, designing and deploying L&D interventions, and implementing organizational tools such as Competency Mapping, Succession Planning, KPIs, OKRs, Predictive Index, and Balanced Scorecard. Skilled in content development, e-learning design, and LMS deployment, I deliver impactful programs through workshops, classroom facilitation, and instructor-led training. I am passionate about Leadership Development using proven models like GROW, SMART, and NLP frameworks.