A results-driven professional with extensive experience in Business Development, Service Operations, Training, and Sales & Marketing. As a Freelance Trainer, Visiting Faculty, and Guest Lecturer, I specialize in designing and delivering customized training programs for corporate clients, educational institutions, and individuals. My focus is on achieving measurable learning outcomes and long-term impact. I bring strong business acumen, adept at managing key accounts, driving client satisfaction, and fostering repeat business. Skilled in developing strategic sales and marketing plans to enhance growth and performance. I am also a certified POSH Trainer and Presiding Officer, ensuring workplace compliance and fair resolution processes. My expertise spans soft skills, customer service, retail banking, project management, and cross-functional team coordination to support organizational success.